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Writer's pictureNoel Torres

Be careful of what you wish for.


Change is a constant in organizations, and people are integral to the change process. While organizations may experience frustrations with adopting lean and Six Sigma principles, it's essential to recognize that achieving operational excellence requires a holistic approach beyond just implementing methodologies.

When it comes to operational excellence, successful implementation is not solely dependent on tools and processes; it also relies heavily on people's engagement, mindset, and behaviors. Lean and Six Sigma principles require a cultural shift and a mindset change that can be challenging for some individuals and teams.

Suppose an organization is experiencing frustrations with adopting lean and Six Sigma principles. In that case, it may indicate underlying issues related to organizational culture, leadership support, employee engagement, or resistance to change. In such cases, re-organizing or restructuring the Operational Excellence department alone may not solve the root causes of the problem.


To ignite real change, it's essential to assess the following:

  • Leadership commitment: Leaders should actively support and promote the adoption of lean and Six Sigma principles. They should lead by example, communicate the importance of the change, and provide the necessary resources and training.

  • Employee engagement: Involve employees in the change process and provide opportunities for them to contribute their ideas and feedback. Engaged employees are more likely to embrace change and drive improvements.

  • Continuous improvement culture: Foster a culture of constant learning and improvement. Encourage employees to experiment, learn from failures, and share their successes. Recognize and reward individuals and teams for their contributions to operational excellence.

  • Training and development: Provide comprehensive training on lean and Six Sigma principles, methodologies, and tools. Ensure employees have the necessary skills and knowledge to apply these principles effectively.

  • Change management: Implement a structured approach to address resistance and facilitate the transition. Identify and address potential barriers to change, communicate the benefits, and provide support throughout the process.

Remember that change is a journey that requires consistent effort and commitment from everyone involved. By focusing on the people aspect of change and creating an environment that supports continuous improvement, organizations can increase the likelihood of successfully adopting lean and Six Sigma principles and achieving their short and long-term goals.






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